Refund policy

Every GALOVTE piece is printed for you after you order it. Nothing is made in advance and nothing sits in a warehouse. That shapes what we can and cannot take back, so please read this before you buy.

What we accept returns for

We will replace or refund an item if it arrives:

  • damaged
  • faulty
  • misprinted, or printed differently from the design shown on the product page
  • as the wrong item, meaning not what you ordered
  • or if it is lost in transit

Email teghbirmeen@gmail.com within 7 days of delivery with your order number and a clear photo of the problem. The photo is what gets the claim approved, so please include one.

What we cannot accept returns for

We do not accept returns or exchanges for:

  • the wrong size
  • changing your mind, or not liking the design once it arrives

The item was made specifically for your order, so there is no shelf for it to go back to. We would rather say that plainly here than let you discover it after you have paid.

Please check the measurements before you order. Every product page carries the full size table for that exact garment, in inches and centimetres, and our size guide explains how to read it. Sizing is the most common reason people want to return clothing, and it is the one reason we cannot help with.

Condition

Anything sent back must be unused, unworn and unwashed, in the condition it arrived in. This does not apply to items that arrived faulty.

Return postage

Where a return is agreed, you pay the postage to send the item back. We do not offer a collection service or a prepaid label.

Refunds

Approved refunds go back to the payment method you used, in the currency you paid in. How quickly it appears is up to your bank, and is usually a few working days.

Delivery problems

  • Wrong address. If the address entered at checkout was incorrect or incomplete and the parcel comes back, you will need to pay postage again for it to be sent out a second time. Please check your address before confirming your order.
  • Marked delivered but not received. Where the carrier's tracking records a parcel as delivered, we are not able to refund it or send a replacement. Contact the carrier first, then email us and we will help you chase it.

Changing or cancelling an order

Orders go into production quickly. If you need to change or cancel one, email us straight away and we will do what we can. Once printing has started, the order cannot be changed.

Time limit

Any return or refund request must be raised within 180 days of delivery. Faults should be reported within 7 days, as above.

Questions

Email teghbirmeen@gmail.com with your order number and we will take a look.